Wait Listing Items with J.Crew

"Thanks!" to Jane (in this post), who shared the following personal story with J.Crew:

I ordered the lace sleeve tee in sky back in March. It was on backorder until May. Last week I saw that it is no longer on backorder and when I put several in my cart it said "in stock". I called and was told that for people who ordered after me it was available for shipment but that for me I still have to wait for May 11th., the only option they offered me was to cancel the order, reorder the top, then call them with the new order number so they could waive the shipping and apply whatever discount code I had originally used in March. ...

This story got me thinking about items that I have purchased with J.Crew that have been back ordered... And my experiences have ranged from (1) getting the item earlier than the anticipated date, (2) getting the item even latter than expected, (3) getting price adjusted without asking (yey!), (4) having my item canceled with and without notification. I can't remember if I experienced a situation where it was available and my order was not being fulfilled. (That would bother me a bit too!)

I will say, I have definitely noticed that purchases are not fulfilled in the order they are received. (I hope this last part makes sense. Just because I am the first to order an item does not mean my order will be fulfilled and shipped out first. Which kind of sucks, because it should be first come first served. But I am rambling now...)

Reading Jane's issue got me thinking about the website "upgrade" and whether her experience will become the norm from now on. (Incidentally, I think the associate who spoke to her should have looked into the order and sent her the tee right away. I mean, why should she wait if its available?? What's the point of pre-ordering anything then.)

Have you ordered a wait listed item recently? Have you been receiving them on time? Let us know your experience!

J.Crew Online Cancellation Window: 60 Minutes or Less {not really}

"Thanks!" to Wendy (in this post), who shared the following :

Maybe someone else realized/posted this, and I missed it, but heads-up--if your item(s) is coming from a retail store, there is no longer a 60 minute window in which you can click to cancel your online order after it is placed. The phone representatives can't cancel it, either. Just a PSA for folks who have used that in the past when unsure about an order.

There is no way for customers to know beforehand if an item ordered online is being shipped from the warehouse or a brick & mortar store. (I only know when I get the shipping confirmation email and see that packages are being shipped from different places.)

I find it interesting that J.Crew's phone and online representatives are unable to cancel it either. Maybe customers can call during the cancellation window period and have the associates leave a note on the order if the item is "final sale"??? I am not sure, but maybe?

Also, I am not sure how well this new fulfillment system is working. I placed an order for an item the other day that was clearly coming from a store, and what do I get in my email inbox... a "sorry we don't have enough" email. I thought having the store as back up meant less of these types of emails.

In any case, it is something to consider when placing an order online with an item you are unsure about.

What are your thoughts on this? Did you find out this scenario when you tried canceling an item?

J.Crew Sends a Bridal Note :)

"Thanks!" to MCC who was kind enough to share with us J. Crew's latest marketing card (shown in the image above) that she picked up.

The "Say "I do" to J.Crew..." card reads states that "You asked, we listened. For the first time ever our wedding collection is now available to preview by appointment at select J.Crew Stores. Call now to make an appointment with one of our wedding specialists..."

The following are the current store locations that offer a wedding specialist and the wedding collection:


I have not received this card so it's nice to see what is being shared with customers. I love that the wedding collection is being offered in more and more stores too.

I did stop by the Rockefeller Center store in NYC recently, and saw a bride with four of her friends & family, utilizing the wedding specialist. It was kind of fun watching the bride try on all the dresses while everyone gushed over her. :)

Have you received or seen this marketing card? Have you used one of J.Crew's wedding specialist? What are your thoughts/ opinions on the service? :)