On certain pages where items have been sold out, for example the Kingston suede driving mocs (Item 90372; $128.00 ), J.Crew has inserted a special message in red text. The text reads: "We're sorry. This item has been so popular, it has sold out. We've got lots of great gift ideas, just ask our Gift Gurus, 800 562 0258."As any J.Crew Aficionada knows (if not stores on their cell phone), that phone number is J.Crew's regular customer service line. I am curious who are the "gift gurus" at J.Crew- are they regular customer service representatives, or personal shoppers? Also, what kinds of services do they provide?
Have you called (or are you planning to) for J.Crew's "gift gurus"? If you have already, please share with us more about J.Crew's new service. :)
They are probably caling them Gift Gurus to get ready for the holidays.
ReplyDeleteMakes sense, doesn't it?
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ReplyDeleteI heard that gift gurus are store employees who help you with Holiday shopping. I suppose it's similar to the personal shopper
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ReplyDeleteI think the name 'gift guru' is some smart marketing on J.Crew's part. I agree that most likely these are personal shoppers and staff to help out, but it's still smart to attach a name to name it that's special.
ReplyDeleteI hope that someone buys me something using the gift guru. Just hope it's better than this past summer's "The Love Guru"; that movie stunk.
I think it is just a gimmick. I bet all employees had a brief 5 minute gift guru training!
ReplyDeleteI agree with J Crew Guy. Honestly, anyone can be a gift guru.
ReplyDeleteI'd like to see this in action. I think the employees are great, but the Aficionadas here knows more about color names and product names than any associate I've come into contact with in b&m. I think the SAs get a 'quiz' or two and everything in their first weeks. You think they'd be more knowledegable since J Crew bothers to give such cute names to most items. I guess they can't be bothered if they don't want to be a lifer with the Crew.
ReplyDeletegurus are just regular jcrew callcenter employees.
ReplyDeletethey put us through about 3 hours of product knowledge training for the christmas lineup...
Anonym@2:04 was right then!
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