This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
I woke up in HS middle of the night and was nervous about the coat I bought yesterday. What if the price dropped again. Then I realized I’ve lost a lot of trust in this company. No one wants to spend more money than they have to, and with the current pricing games and no price adjustment policy, I’m finding it difficult to buy with confidence.
ReplyDeleteThere needs to be a middle ground. I don’t think they should give adjustments for items past a certain date, but if you buy something and the next day the price is lower you should get a price adjustment.
Since the policy changed I’ve bought much less. That’s not a bad thing, but I’m not likely to buy more when I’m worried if an item is going to be half price the next day.
The middle of the night, not HS?
DeleteWell, you can re-buy it the next day and return the higher priced one. Which I have done. Their own fault.
DeleteAgreed, but for example this time I had a one time use card that was sent to me in December. I’m not complaining about discounts or one time use cards, it’s the inconsistent pricing games from day to day that just drive me crazy.
DeleteSame! They don't value our business or our time.
DeleteI've really cut back on my purchases, too, for the same reasons. Rebuying at the lower price isn't a great option for me, since the nearest store is over an hour away, and I haven't had good experience shipping returns.
DeleteYes that’s a big deterrent. My local is only 15 min away and sometimes that’s difficult enough. An hour is impossible.
DeleteYep, no adjustment policy sucks! But helped cut down on my spending. Since it’s a drag to do returns. I take everything with me to work and shlep to rockofelar for returns.... but no store near me I can go on my day off. It’s little annoying.... but I have done it for bigger items... their sales are also different! Overall it’s a lot of work!
DeleteI decided some time ago that my approach would be to buy something if the price was reasonable. Never mind that maybe the next day there was (an even better) promo. I wasn’t sure if that mindset would work but it did and it has saved me (negative) energy
DeleteI do try to apply that mentality to most things in life, however this policy just has made me severely cut my spending and typically shop elsewhere.
DeleteHere's news: https://wwd.com/business-news/retail/jcrew-group-names-jan-singer-ceo-1203455049/
ReplyDeleteFor the record, I still have no ability to post reviews and no wishlist. Every time I write they tell me they don't know how long it will be until they have it all ready.
ReplyDeleteTheir chat representatives suck and the style has changed since Jenna Lyons left.
ReplyDeleteAnd quality. The cotton tees are rough to the touch, for example.
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