This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
This is what I got from my VPS
ReplyDeleteI just wanted to reach out and inform you about our price adjustment policy update. The policy has been intended for full-price items only and while they've made exceptions to allow coupons to fall under this policy in the past, moving forward, the company will go back to how the policy was intended. We'll no longer be able to apply coupons and promotions to a previously placed order. With that being said, I'm hoping this new update means that not only are old procedures returning, but that J.Crew pieces from the past will be returning as well.
From her lips (or fingertips)…
DeleteShe emailed it to me.... i did not ask her.... but she knows I ask for adjustments.
DeleteI cut and pasted the email for all of us to see....
Very sad..... not a smart idea.... I wanted to buy 3 items yesterday but held off because of the new policy..... knowing with 40 pages of sale they will do another 50’or 60 off...:
I was agreeing with her sentiment of older pieces, hopefully with better quality, not forever 21 quality using old patterns.
DeleteI just dealt with this too, seemingly changed overnight. I messaged customer service about it and asked for a supervisor. I tried to point out how nonsensical this new "price adjustment policy" is. Instead of dealing with easy price adjustment online or over phone, we can and will have to re-order the items at sale price and then return the original, higher-priced items (as long not purchased on "final sale"). Ultiamtely, it will lead to more driving/returning for us and more shipping costs for JCrew, or less ordering because we dont want to deal with it!
DeleteAgree with both!! Hoping for better merchandise.
DeleteI’ve also noticed that there is a 30 day return policy for online items. I thought it was 60 days for online orders. Many of the sale items seem to now be converting to final sale.
ReplyDeleteThank you for pointing this out! This is a new change, I know Canada orders had 60 days. I better check my receipts when I get home, I’ve been slow at making decisions on keeping items since I thought I had 60 days as usual.
DeleteYes, I saw this on one of my recent invoices!
DeleteIt was 60 days for online orders.
DeleteIf they’ve cut that in half, customers should remember:
• the time starts running when an item is “shipped.”
• “Shipped” means when the label is printed, not when the merch is in the hands of the carrier. There can be a lag of up to a week between the time the label is printed and the time the merch is actually out the door.
• Checking this through Narvar is, more often than not, misleading.
• To get an actual read on what’s happening, you need to scroll down to the very end of the Narvar track, and click on the carrier’s actual tracking number. I save the tracks on the carrier’s website - ups.com, fedex.com - or sign up for updates if JC is using the post office.
Another nail in the coffin of my relationship with J.Crew.
Whoa! I'm doing returns today and did not know they changed it. Glad I'm not waiting any longer to do them. I'm just making the cut off for 30 days! Yeesh.
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DeleteI still don’t understand the pricing games. Huge sale update and colors that were more expensive are now less and vice versa.
ReplyDeleteWith all of these pricing games, I'm not even going to look at the sale update. It gives me a headache. Need to retrain myself not to look every morning and then during the day.
DeleteI've looked at my recent receipts. I have an order that "shipped" (that's what's printed on the receipt) April 2. This receipt specifies 60 days for returns in the small print. Then I have an order that "shipped" April 5. That receipt specifies 30 days for returns. So they seem to have shifted over between Apr 2 and Apr 5 - although maybe they were using up their old printed supply.
ReplyDelete60 days was incredibly generous (maybe too generous), but 30 days seems a little short for online purchases. I think Banana Republic gives 40 or 45 days for online purchases, which seems like a good compromise. Sometimes it can be 2 plus weeks from the time I order an item from J Crew until the time I get it. That plus the fact that they closed the two stores that were the easiest for me to get to makes a 30 day from shipping policy tough to deal with.
I think that if you need more than 30 days, at least in the next few days they will probably be accommodating because they have just changed over.
First, they eliminated free shipping days for Canada, and now this.
I love J Crew and I know that they are struggling and trying to survive but I don't think these moves will help their bottom line. Instead of fussing with these sorts of "fixes" at the margins, they need to focus on generating great merchandise that people want to buy if they want to survive.
I also think that if they were going to make such a drastic change in policy that (despite the small print) they should bring it to people's attention.
DeleteI would like to know when this 60 days to 30 days return policy took effect. I've been to the B&M twice in the past two weeks and there were no signs at the register to notify of the policy change. When Gap/BR changed their return policy, they had signs posted at the registers for months.
DeleteWow...just checked my most recent packing slip from 4/6- sure enough, 30 days. 3/23 packing slip says 60 days. I NEVER would have known to check that it had changed without you JCAs. I frequently take advantage of the full 60 day return period, letting multiple orders accumulate and going back to the store for one big return trip every couple of months and this change could have really impacted me, as I have multiple orders still on the way. I agree that they needed to prominently publicize this change, with e-mails, banners on the site, making this new fine print BOLD on the packing slips, in-store signage, etc. I am very annoyed that they aren't making an effort to be transparent with customers, it seems in bad faith to make these major changes quietly.
DeleteI've noticed a lot of retailers, including high-end stores, are limiting their return policy to 30 days. Although I enjoyed it, I felt this couldn't continue. Does anyone know, if returns after 30 days will be given a store credit?
ReplyDelete