This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
JC customer service really is the best. I purchased the Ikat wrap dress (which I love by the way). I checked yesterday to see if it went on sale since I'm still within the 7 day price adjustment window. The dress was no where to be found on the website so I assumed it sold out. I checked again after midnight and lo and behold the dress popped up and is on sale plus the new 30% off dressed promo. I called CS and not only did they give me price adjustment but gave me the 50% off sale promo that just expired because he said that you could still type in the old code because of the time zone variance. Also shipping has been super fast for me with the last two orders I placed. They both shipped the same day as I ordered them and I used the standard free shipping. I also think they were shipped from stores so hopefully they have improved the whole shipping from stores process.
ReplyDeleteAmidst all the crapola stuff happening in the upper ranks of J. Crew, the people who really make this company superior are the people I deal with.....my friends at the stores and the courteous efficient customer service people I talk with on the phone and the folks who fill and ship my orders so quickly. A big thank you to them!!! Now if the rest of those folks could get it together we'd have the J. Crew we know and love back!
ReplyDeleteI agree about the customer service. One thing I love in particular is being able to call and get the exact measurements on an item. Kate Spade took 2-3 days to get the info to me on a clothing item.
ReplyDeleteI've used the Live Chat feature on katespade.com for clothing measurements and it has worked for me in the past.
DeleteFran - Lucky! I've tried by phone and by chat. In all cases, Kate Spade has always referred me to the generic size chart.
DeleteI too, think CS is superb, I think I have posted it already twice - you name it - lost packages, retuning final sale, measurements, price adjustments; shipping still varies - either unexpectedly overnight or a bit sluggish. All in all, every time I get pis*ed and promise myself to shop elsewhere, they convert me back :)!
ReplyDeleteYes! And anytime I encounter a problem while shopping elsewhere, 9/10 times the CS pales in comparison to J Crew (looking at you, Club Monaco 😞).
DeleteAlso, my 3! orders I made yesterday are already shipped (one shipped last night). OK, JCrew you can stop the sales now, I have no money to spend anymore....
ReplyDeleteI agree! The post office delivered one of my packages this week to a wrong address. And some guy signed for it??? Anyway, I called CS and asked them how I should handle the problem. She immediately did a return for the lost package and air flighted me out a replacement! Of course a few days later the lost package showed up, but it's so nice to know they will take care of such problems. I plan on returning the lost package to the store tomorrow.
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