This is the weekly "Looking to LOVE with J.Crew" post, a place to share our favorite experiences with J.Crew.If you have recently experienced a positive situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including stellar experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
so this should be in the hate section but I don't know where that is ;-) I bought my daughter a crew cuts sweater. she wore it once, I washed it and now it has a huge hole in it! Unfortunately, I bought it a while ago and don't have the receipt. Has this happened to anyone before and did j. crew give you a refund? Thanks!
ReplyDeleteI don't know how they are about stuff like that these days, but years ago I had some (machine washable) pants that didn't hold up thru a wash, I mailed it to them with a letter explaining, and they sent a replacement.
ReplyDeleteI love the fact that JCrew does not censure reviews. I sent one describing my experience with smelly puffer vests and they published it verbatim. Hopefully they will do something about their dawn issues!
ReplyDelete(By the way, now that I found a non-smelly puffer vest I wear it all the time.)
I like that about them too!
DeleteI wrote two unfavorable reviews for madewell recently, and over a week later and neither review is up yet. ?
I had a similar experience with a sweatshirt dress I ordered from J Crew online 2 weeks ago. As soon as I opened the packaging, I noticed an odd smell. It almost smelled moldy, like they kept it in the basement of a damp warehouse or something. The dress was final sale however so technically I should not have been able to return it. I called their customer service line and they immediately refunded me the cost of the dress and shipped me a replacement. They also let me ship back the smelly dress free of charge.
ReplyDeleteI just had a wonderful experience with J.crew customer service and frankly I always do. Sure I get the wish we had more emails and what not but when you have an actual problem they go out of their way to fix it.
ReplyDeleteI just noticed a couple of changes to the website: quick shop display shows all color options and full size display. Love these improvements.
ReplyDelete