This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
So, I'd read about it here for years, and it finally happened to me. Instead of my tunic, I got a pair of men's pants :/ The CS rep on the phone was perfectly nice, but acted as though they were doing me a favor waiving the shipping to send me the correct item (?!?), though 'their policy wouldn't allow' for him to refund my original shipping charge--GRR! Get with it, J Crew. At least offer to expedite the new item-nope, it's coming via the slow boat. Not super happy... Waste my time dealing with this on the phone, with nothing more than a 'whoops-our bad.' Guess I should be thankful at least my item was still in stock.
ReplyDeleteA striped tee that shipped from the 5th Avenue store in NYC had ball point pen marks on the back. Gee, thanks!
ReplyDeleteBelle from Cap Hill Style wrote a great post on her frustration with the 'Crew: http://www.caphillstyle.com/capitol/2014/06/27/discuss-j-crews-downward-spiral-lands-on-triple-zero.html#comment-247753
ReplyDeleteI just received an email "We wish we had enough" i.e. an out of stock email on an item I ordered 3 days ago! And this item didn't even say "only a few items left" when I ordered it. It took them 3 days to figure this out? And they still haven't shipped the rest of my order, which was supposed to arrive in 3-6 business days (before I leave the country, ideally). ARGH.
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