This is the weekly "Looking to VENT with J.Crew" post, a place to share our not-so-stellar experiences with J.Crew.If you have recently experienced a frustrating situation with J.Crew, maybe you might be willing to share that information with us in this post.
Please feel free to share your story on almost any topic— including poor experiences with purchases & orders, promotions/ offers, in-store visits, transactions with store associates, etc.
My vent this week is about a Factory return. There are no Factory stores in my area currently, so I have to do all returns by mail. I mailed my returns almost 2 weeks ago, and today they were finally received. However, they're sending me a gift card for one item because it was received more than 60 days past the order date. Shouldn't the return date be the day I sent it rather than the day they received it? I guess I don't do a lot of returns by mail to know if this is the norm. I emailed them, so I'll see what they say!
ReplyDeleteOn a more positive note, if I get a gift card, I'm going to save it for the summer, when the first Factory store opens in Minnesota! I'm excited to try things on in person! :)
Edit! I emailed them, and they said they issued the gift card because there was an issue with PayPal. They were able to credit back to my card on file after I gave them the expiration and security code. So, no gripes about J Crew this week, but a good reminder to mail returns promptly and think twice about using PayPal!
DeleteYes, I would press the issue on the return date sent on the post mark NOT when they received the return.
ReplyDeleteThanks for the heads up too as I do all Factory returns by mail too.
Yeah, I would keep an eye out if you're anywhere near the cutoff! I've found that the earliest that I've gotten confirmation that the return arrived at Factory was in about a week, but others have taken longer. Smart Labels are known to be slower too, if you're using that method.
DeleteMost retailers who do business online consider the "return by" date to be the date they actually receive the item. Thus, if you need to return by mail (which is sometimes the only option, e.g., Piperlime), I would keep this in mind. I always give the item a week to arrive at it's destination, although depending on where you live and where it needs to get to, it may take longer. Zappos items seem to get back to the warehouse and the return processed quicker than any other retailer I've bought from!
ReplyDeleteSome retailers email you when the tracking number on the return label shows up in their system as "on its way." Bluefly, Saturday, Nordies, are just a few. This can happen within a few hours of being picked up by UPS.
ReplyDeleteSticking sale items in the sale section & not putting a sale sticker on them continues to annoy me. Multiple weeks will go by w/the same stuff in stores, sitting in the sale section, still not marked.
ReplyDeleteI called a store for an item because another store told me that X store my have it. When I called I was told "that would be a negative." She also said "that's gonna be a negative," and mentioned negative a third time when informing me that they didn't have it in stock.
I was also told -- regarding computer inventory -- "we don't go by that."
Why are you rattling off cb talk? And you *should* be able to go by the inventory that's listed in the system. Inventory mgmt is of extreme importance and J Crew lags greatly in this area both physically & digitally.