Success is in the details for J.Crew CEO (with video)There is another article over at Straight.com (click here) that has additional images of the Vancouver J.Crew store that is worth checking out.
By Darah Hansen
May 15, 2012
Minutes before a cocktail party celebrating the opening of the new J.Crew store on Robson Street set to begin, CEO and chairman Millard “Mickey” Drexler was still putting the final touches to the overall look of the space.
With Drexler, the Bronx-born businessman who’s been called the “Steve Jobs of retail”, success is all in the details.
“Can someone please cover her stomach,” he called to a sea of staff members busying themselves around the gleaming 5,953 sq. ft., two-storey shop in reference to a faceless mannequin set up at the front doors.
Drexler had earlier asked that the clothing on the same mannequin be changed. Her initial outfit, selected from the New York-based retail company’s new spring and summer collection, was beautiful, but too trendy.
Vancouver calls for a more relaxed vibe — a look, eventually achieved with a pair of pink toothpick jeans and poppy-coloured silk blouse, that says “Come into my home,” he said.
Drexler’s brief visit to the West Coast this week was timed to coincide with the launch of his company’s latest expansion into Canada’s thriving retail market.
The Robson location officially opened its doors to the public Wednesday morning, offering its classic clothing line and accessories to both men and women.
The Vancouver store is the only the second to open in Canada after Toronto in August 2011. Plans to launch a third location in West Edmonton Mall are scheduled to go ahead next month. ...
Drexler — who, in his previous career as CEO of The Gap, oversaw that company’s growth from $400 million to $14 billion in sales — said J.Crew has long been eyeing the Vancouver region for cross-border expansion, attracted by the city’s international flair and sense of sophistication.
“It’s very hard to explain, but when you see it you know,” Drexler said of his unique decision-making style on site selection. “It’s a science and an art that gets backed up by demand.”
On a broader note, he said Canada is an “obvious market” for the J.Crew brand. “In hindsight, we could probably could have done it (the expansion) earlier.”
The company has, for years, recorded steady traffic from online and catalogue shoppers north of the border. An abundance of Canadian licence plates on cars parked outside its retail locations in neighbouring cities like Seattle and Buffalo has also not gone unnoticed.
The Vancouver store, in keeping with J.Crew’s carefully groomed image, is designed to provoke a comfortable, inviting and unintimidating reaction from customers. Tucked among the clothing and accessories, beautifully displayed across stylish wooden tables and rails, are paintings by local artists Jeff Depner and Dougal Graham, a book about Audrey Hepburn and, in a nod to the brand’s increasingly broad international appeal, a stylish globe.
“Good taste and good style, I think, plays well everywhere in the world,” said Drexler.
Smerdon said J.Crew’s choice to locate its flagship store downtown is “a great sign for Robson Street that it is still the pre-eminent shopping street in the city and the region.”
Drexler confirmed his company is also eyeing other potential locations in Metro Vancouver, including West Vancouver. ...
I always love looking at the interior of their stores! There is something about seeing the merchandise on the tables, and the clothes on the mannequins- loves it!
Have you stopped by the new Vancouver location? What are your thoughts on the latest store in Canada? Please share! :)
This comment has been removed by the author.
ReplyDeleteOK, maybe I'm losing my mind, but are there new arrivals online? I *think* I spotted a couple new sweaters and a few new tops... also there's a new Collection Lookbook? Oh, and how about the Printed Sequin Skirt, priced at $795? (faints)
ReplyDeleteI don't think you are losing anything... I see some new arrivals, and the printed sequin skirt is pretty, but ouch! that price hurts.
DeleteJ. Crew adds new arrivals every Thursday; every other Thursday is a "big" update week so today we're on a "small" update week.
DeleteStopped there quite a few times already.
ReplyDeleteI was in the Vancouver store last week and I have to say that I was quite disappointed. Yes, it was merchandized nicely, but it was quite small and cramped feeling and the sale section was pretty much non-existent. And what was on sale were 'designer mistakes'. Plus, there was a large disconnect between the on-line prices and in-store prices, with on-line winning out every time (esp with the extra recent 30% off discount), even with shipping costs. I thought I'd walk out with full bags and a smile on my face, but all I got was a pair of soludos. I'll be sticking with my on-line stalking, oops I mean shopping, for a while longer. It's way more fun anyways :)
ReplyDeleteThe sale section will grow w time; same thing happened when Toronto launched.
DeleteWhat? Some J.Crew outfits are too trendy? The devil, you say!
ReplyDeleteStill no love for Calgary. Mickey, you are missing out. People here spend money like there is no tomorrow. Malls and downtown are always packed with people, all of them carrying bags full of purchases. I have shopped J.Crew a lot less due to discrepancies between what I see online and how it translates to real life. If I had the opportunity to try on I am sure the success (and purchase) rate would be higher. Oh well, spent my money elsewhere this week.
xoxo I second that.
ReplyDeleteThe West Ed Mall is over rated. Calgary is booming for shopping, there are a lot of people with a lot of money to spend here. J.Crew should have opened a store here first rather than Edmonton. I heard that Sears in Chinook may be closing...some of that space would be perfect for J.crew.
I third that - the economy in Calgary is crazy and we have $$$ to spend. And we are about a million times more stylish than Edmonton and Vancouver (I'm sorry Vancouverites, but you wear Lululemon way too much!!).
ReplyDeleteI get a J.Crew parcel delivered EVERY SINGLE WEEK. Then again, saying all this - I kind of like the "cache" of having stuff nobody else has - J.Crew is a bit idolized here simply because we don't have it.
I was so psyched to see my PS, Katharine, with Drexler on the CNBC show. She was by his side for a lot of what they shot in their NYC - Union Square store. AWESOME!
ReplyDeleteHeading to NYC this weekend, and plan to stop in as many J Crews as we can, lol! Any suggestions from the NYC area JCA's, let me know!!
ReplyDeleteThanks!
FYI!
ReplyDeleteMSNBC did a story on J Crew- and it showed a quick glimpse of your blog! Congratulations!! So exciting!