tag:blogger.com,1999:blog-1317882250647868056.post5498488206443091992..comments2024-03-28T22:25:28.391-04:00Comments on J.Crew Aficionada: "Looking to VENT" with J.CrewAlexis {J.Crew Aficionada}http://www.blogger.com/profile/01823796392253094261noreply@blogger.comBlogger87125tag:blogger.com,1999:blog-1317882250647868056.post-45635563304991887362017-01-01T04:31:52.604-05:002017-01-01T04:31:52.604-05:00I don't get the nitpicking with the Business I...I don't get the nitpicking with the Business Insider article. I still like J Crew's items more than any other store. I think most of their issues are inventory on popular items. If an item is sold out quickly not sure why they can't make more. I went to a store recently and was told they just don't carry much in my off size (I'm a 14) anyway and wonder why when I see so many smaller sizes unpurchased and the sizes 12 and up almost universally sell out so quickly. The corduroy jackets sold off quickly in all colors so why not make more? The off and on sales are confusing too. For the most part I'm happy I'd just tell them to respond faster to interest in products that sell out fast and not cling to non existent size 0000 customers.Jennifer300https://www.blogger.com/profile/17154192530313509573noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-66391310083745467682016-12-30T21:54:14.377-05:002016-12-30T21:54:14.377-05:00@Unknown, good luck! Do you try to hold out until...@Unknown, good luck! Do you try to hold out until actual spring, "feels like spring" spring, or "retail stores are trying to sell us stuff for spring" spring?emilyhttps://www.blogger.com/profile/07538158742781545765noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-85695111854544079412016-12-30T11:57:14.840-05:002016-12-30T11:57:14.840-05:00Yup, the good news is I got an email that same day...Yup, the good news is I got an email that same day (maybe 8 hours after I dropped off my stuff - had 3 items to return, received 3 separate emails), the bad news is I checked my account this morning but the credit to the Jcrew account has not been made & it's been 4 days now (one of the returns was purchased on my Visa, that return was credit the following day). Not sure what to make of all that. Seems J.Crew's still having problems w/its internal systems. Anahttps://www.blogger.com/profile/00974984460624000650noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-1332362823111598292016-12-30T09:43:31.065-05:002016-12-30T09:43:31.065-05:00Hmm I did not get an email! Hmm I did not get an email! Hannahhttps://www.blogger.com/profile/16997053182745815097noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-41380921713840461842016-12-29T12:49:00.758-05:002016-12-29T12:49:00.758-05:00I made the return on the 26th. Systems were down,...I made the return on the 26th. Systems were down, so I left my items there, I trusted them they would do the returns when the systems came back up. Later that evening I received an email w/the copy of the receipt; however, the credit has still not posted to my jcrew account. I will wait a couple more days to see if it appears.Anahttps://www.blogger.com/profile/00974984460624000650noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-59796023042548356922016-12-29T11:24:56.116-05:002016-12-29T11:24:56.116-05:00Hi cate and Cass - you make great points, and I ag...Hi cate and Cass - you make great points, and I agree with them being a bit off-balance for the last couple of seasons. There are still some great pieces, but they also seem to be screwing up things that they should be nailing. Funny that you mentioned outerwear Cass, I actually added 2 JC coats to my close this year - but they were 7-8 years old via eBay. Looks like they made some changes to the Lady Day coat this year that customers didn't like. silver_lininghttps://www.blogger.com/profile/11145331294538875917noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-51767287712250967072016-12-29T10:53:28.814-05:002016-12-29T10:53:28.814-05:00Cass, I agree. I am not buying much lately becaus...Cass, I agree. I am not buying much lately because I have what I need of the basics. I will buy something a bit new, but when they try to do a twist, lately it's really off for me or it's impractical. catehttps://www.blogger.com/profile/17121234545386465542noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-74498383714372394842016-12-29T10:13:47.596-05:002016-12-29T10:13:47.596-05:00Nope, but not at full price, dammit!
Nope, but not at full price, dammit!<br />Hexiconhttps://www.blogger.com/profile/00834188332983426624noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-61200968538482346512016-12-29T10:08:23.306-05:002016-12-29T10:08:23.306-05:00Yes, they definitely nit-picked some questionable ...Yes, they definitely nit-picked some questionable items (some of which actually sold well) and ignored the popular items. <br />Cate, as for me there has to be a good balance with classic and new. Staples like jackie cardigans, capris, suiting pants etc should always be available but I hate that they keep repeating all the same outerwear styles with the vests and coats year after year. They lost my outerwear business this year because if I had wanted any of that stuff I would have gotten it by now.Casshttps://www.blogger.com/profile/01913915434334890025noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-26974368922916910242016-12-29T09:51:24.974-05:002016-12-29T09:51:24.974-05:00silver_lining, I'm not having as much trouble ...silver_lining, I'm not having as much trouble with quality as other people have had. My worst problems were pilling on the Cambridge turtleneck sweaters and a bit on the cashmere. I didn't shop the brand in the '06-'07 timeframe, so everything I have now is from probably 2011 onward. Everything I have (minus Cambridge turtleneck sweaters, which I got rid of) is fine quality-wise for me. But I can't compare to the quality before 2011 because I don't have anything from then. Maybe I've just gotten lucky. I really love my J. Crew things, all the way down to the belts and the pajamas and knit hats and socks. I think they have great things and that they're muddying the brand with too many trends that flop and end up in the sale section. Sometimes I think they're over-producing their winners, like the avalanche of striped shirts right now. They're going to end up in sale for sure, especially the trendiest ones. I can look at an item at this point and tell whether it's going to sell well or not, so why can't they see it? And they must know by now that they don't see it, so why not consult with someone who can? I'll never understand why they don't survey their customer base. They even have all the data in their customer reviews, if they'd just look at it. catehttps://www.blogger.com/profile/17121234545386465542noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-37153997955772875372016-12-29T09:44:13.111-05:002016-12-29T09:44:13.111-05:00Thanks ladies! I will try calling tonight. Thanks ladies! I will try calling tonight. JessFhttps://www.blogger.com/profile/07911832641307693880noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-49759986425831435462016-12-29T09:22:00.165-05:002016-12-29T09:22:00.165-05:00Did anyone make an instore return (on a J.Crew car...Did anyone make an instore return (on a J.Crew card) on 12/26 and see the return show up yet? I got a handwritten receipt but didn't know when to start calling.Hannahhttps://www.blogger.com/profile/16997053182745815097noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-1125033063646703492016-12-29T08:53:09.582-05:002016-12-29T08:53:09.582-05:00Hi cate - I think they've been slowly killing ...Hi cate - I think they've been slowly killing their brand with constant quality decline of their most popular items. I think that they could afford to dabble in trendy designs if they were a place you could always count on to get a decent cardigan or work-appropriate pair of pants. Unfortunately, they've tried to do too many things and Jackie, Tippi, Minnie, etc have suffered for it. The site reviews really highlight this problem - usually the most helpful reviews for their "classics" say that they're not as good as they used to be. It's silly because their color selection continues to be fantastic - I do think that there are customers that would buy an item in every color if the quality was there. <br /><br />I wish that JC could get it together in 2017 but I don't know if their quality decline has passed the point of no return. If they wanted to produce a 2006-07 quality Jackie, how much would it cost (both them and the customer)? They also need to take a hard look at their best sellers and biggest flops, and I don't know why they seem to always ignore this. Maybe they don't think it has much relevance to their bottom line. We'll see what next year brings. silver_lininghttps://www.blogger.com/profile/11145331294538875917noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-86354411710894804262016-12-29T08:19:32.480-05:002016-12-29T08:19:32.480-05:00The points made in the article may be accurate, bu...The points made in the article may be accurate, but I thought it was a lame opinion article, requiring no research other than some screen shots. Any of us could have written a more thoughtful, considered article about the state of the brand. And they chose some of the stranger items from the web site to illustrate their points. J. Crew is selling the items so they're fair game, but I don't think any of those items are representative of the brand's main offerings. I didn't even know they sold tall snakeskin boots or glitter ankle boots. Most of those items are not in my J. Crew store (maybe the grommet dress was, or the yellow summer printed blazer which by the way was not a good illustration of the problem because the author's screen shot shows it is sold out in all but size 000 so it sold well). <br /><br />That said, the points are valid. I wondered why the summery prints in the fall. I didn't care for the New Balance collection and its timing wasn't good. And the pink muppet fur pieces, while I know some people like them, were very off-brand for J. Crew. <br /><br />I think J. Crew has some very solid offerings. I love my classic black chelsea boots. I love my tan fleece teddy bear vest. I love my cocoon coats. I love my Cafe Capri pants and my Janey patent shoes. I love my flannel shirts and Excursion vests. Etc. With so many great things in their inventory, why are they having so much trouble? catehttps://www.blogger.com/profile/17121234545386465542noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-46506929568025862092016-12-29T07:57:08.606-05:002016-12-29T07:57:08.606-05:00WFF, you have the worst shipping luck. May the od...WFF, you have the worst shipping luck. May the odds be ever in your favor this time.catehttps://www.blogger.com/profile/17121234545386465542noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-88486971408454061402016-12-29T01:32:58.973-05:002016-12-29T01:32:58.973-05:00Hexicon...ha ha ha ha ha ha...can't resist, eh...Hexicon...ha ha ha ha ha ha...can't resist, eh? <br />Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-70020366241384862682016-12-28T23:11:49.848-05:002016-12-28T23:11:49.848-05:00Thanks, Jan! I'll stay on the lookout.Thanks, Jan! I'll stay on the lookout. Syhttps://www.blogger.com/profile/12472715558752321439noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-22411081317391141182016-12-28T21:54:20.762-05:002016-12-28T21:54:20.762-05:00Not a vent, just a whine: I want the black tweed ...Not a vent, just a whine: I want the black tweed cropped lady jacket to go on sale.<br />Hexiconhttps://www.blogger.com/profile/00834188332983426624noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-32994662674189936392016-12-28T21:29:56.512-05:002016-12-28T21:29:56.512-05:00@DD, I wish you could be my vps! :) thank you for ...@DD, I wish you could be my vps! :) thank you for the tips, I haven't had luck with some stores accepting coupons over the phone but maybe I should try different ones. janhttps://www.blogger.com/profile/16257918991247030517noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-14987123710723111762016-12-28T21:26:01.134-05:002016-12-28T21:26:01.134-05:00bounce back cards in Canada good until Jan 9TH. ...bounce back cards in Canada good until Jan 9TH. but you can't use them online..instore only. no wonder we and CS are confused. <br /><br /><br /><br /><br />Unknownhttps://www.blogger.com/profile/15748716793401919727noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-57597822167836631532016-12-28T21:08:53.929-05:002016-12-28T21:08:53.929-05:00JessF, is calling late at night at all an option f...JessF, is calling late at night at all an option for you? CS always seems so polite and pleasant, but I feel like maybe they're less rushed/busy in the later hours. I would try giving them a call in any case. I placed a few orders last week, all of which qualified for the 50% off sale and the CS rep patiently went thru each item on my 3 orders to check the prices and emailed receipts afterwards (b/c the orders hadn't shipped at that point.) He even waived shipping on two of the orders since I had placed them so closely together (I hadn't even asked for that, was just calling for the PAs.) Note that I called on Monday night, after the whole mess with the website had gone on and they were perfectly helpful and pleasant. Good luck! TM93https://www.blogger.com/profile/18166897306461544844noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-45481416289122231892016-12-28T20:52:10.684-05:002016-12-28T20:52:10.684-05:00I must be a complete addict... I have several of t...I must be a complete addict... I have several of the items the article put on blast! J. Crew.. I just can't quit you.... I'm a lifer.Milljcrewhttps://www.blogger.com/profile/03411346174891199065noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-47956047910826185012016-12-28T20:28:17.493-05:002016-12-28T20:28:17.493-05:00are you sure....usually for online orders...they d...are you sure....usually for online orders...they do it correctly.Unknownhttps://www.blogger.com/profile/15748716793401919727noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-56388095505746040312016-12-28T20:27:38.444-05:002016-12-28T20:27:38.444-05:00Same thing happened to me so I called back and the...Same thing happened to me so I called back and they corrected it.Suz Hashttps://www.blogger.com/profile/13861014424535094375noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-71059989768038982052016-12-28T20:22:56.819-05:002016-12-28T20:22:56.819-05:00Oh, WFF, why is your JC shipping so accursed! I ho...Oh, WFF, why is your JC shipping so accursed! I hope this doesn't become a Valentine's Day delivery for you 😠TM93https://www.blogger.com/profile/18166897306461544844noreply@blogger.com