tag:blogger.com,1999:blog-1317882250647868056.post8483229564542477176..comments2024-03-28T05:33:23.130-04:00Comments on J.Crew Aficionada: News About J.Crew's Return PolicyAlexis {J.Crew Aficionada}http://www.blogger.com/profile/01823796392253094261noreply@blogger.comBlogger152125tag:blogger.com,1999:blog-1317882250647868056.post-91550408399148222732019-07-20T03:48:40.181-04:002019-07-20T03:48:40.181-04:00This is a smart blog. I mean it. You have so much ... This is a smart blog. I mean it. You have so much knowledge about this issue, and so much passion. You also know how to make people rally behind it, obviously from the responses.<br /><br /><a href="https://healthnewsreporting.com/schemes-and-policies/know-about-best-money-back-policy-in-india/%22" rel="nofollow">best money back policy in india </a>Ujan sharmahttps://www.blogger.com/profile/10567168164008681679noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-12573994840722373942010-10-15T10:25:19.928-04:002010-10-15T10:25:19.928-04:00Totally disappointed in this. Tried to return the...Totally disappointed in this. Tried to return the Alpaca Long Cardigan (i.e. most itchy sweater created) at a J. Crew store the other day. I had purchased it with a gift card which, of course, I didn't keep after the purchase and I no longer had the receipt. There was "nothing they could do for me". So I'm stuck with a $118 sweater I can't keep on for more than 2 minutes. I was so irritated I canceled my J. Crew card that day. The accommodating customer service is a big reason I've been such a loyal customer for years. Will be shopping elsewhere.Heidihttps://www.blogger.com/profile/03959174455006408941noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-41668087073492161752010-09-14T14:49:09.620-04:002010-09-14T14:49:09.620-04:00BTW for those concerned about J.Crew's profita...BTW for those concerned about J.Crew's profitability; this information is from our own JCA on <br />August 27, 2010:<br />J.Crew's profit almost doubled in the quarter ending July 31, hitting $34.9 million, from $18.6 million a year earlier.<br /><br />They aren't even close to needing our sacrifices.Scrappyhttps://www.blogger.com/profile/02307321761028479024noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-90072419810405121982010-09-12T20:15:21.484-04:002010-09-12T20:15:21.484-04:00I think J. Crew has gotten a little bit too big fo...I think J. Crew has gotten a little bit too big for their Matchsticks! :)Many larger and more upscale stores like Nordstrom have liberal return policies. J Crew is a mass merchandiser--their merchandise is in every mall across America, it averages around $100 or less. Smaller boutiques need short return times due to cash flow, but J. Crew is not a small boutique. I am really getting over my infatuation with them.Scrappyhttps://www.blogger.com/profile/02307321761028479024noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-42585034522444569332010-09-11T19:22:55.309-04:002010-09-11T19:22:55.309-04:00i think we're spoiled here in the US with real...i think we're spoiled here in the US with really generous return/exchange policies, as friends of mine in Europe or Asia are always shocked when they shop here and see the various flexible store policies. i think in general 60 days is way too long for getting you to make up your mind about wanting to keep something or not. plus, it's probably in the best (hygienic) interests of all of jcrew's customers that people won't be able to return something that has likely been worn/washed/sitting in the bottom of someone's closet for 3 months...miss sophiehttps://www.blogger.com/profile/09427223953623415005noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-59328926320452834572010-09-09T21:05:13.966-04:002010-09-09T21:05:13.966-04:00This is not good and I think it will hurt them in ...This is not good and I think it will hurt them in the end. What I found when BR changed their policy is that if I was on the fence with a particular item, then I would return it for fear of going past the 30 days. In the past, the longer I kept it, the more likely I would have found time to work it into wardrobe. I need to stop shopping to this will force me to do so.theminniemaven.comhttps://www.blogger.com/profile/15447008953298082845noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-26093935650363739492010-09-09T21:04:24.521-04:002010-09-09T21:04:24.521-04:00This is not good and I think it will hurt them in ...This is not good and I think it will hurt them in the end. What I found when BR changed their policy is that if I was on the fence with a particular item, then I would return it for fear of going past the 30 days. In the past, the longer I kept it, the more likely I would have found time to work it into wardrobe. I need to stop shopping to this will force me to do so.theminniemaven.comhttps://www.blogger.com/profile/15447008953298082845noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-79950453094673304042010-09-09T20:15:23.332-04:002010-09-09T20:15:23.332-04:00Amy, my sympathies on the death your cat. Our pet...Amy, my sympathies on the death your cat. Our pets are so near and dear to us it is always a tragedy when one passes on. I wish you comfort and fond memories reviewing your photographs.<br /><br />Andrea, I hope you are right and they will change the policy to something a little more flexible. For myself I may just curtail the online shopping for a bit. I feel less and less inclined to pull the trigger these days.xoxohttps://www.blogger.com/profile/12336645422459479330noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-43359654313888539242010-09-09T19:06:06.214-04:002010-09-09T19:06:06.214-04:00xoxo, I completely agree with you. At the end of ...xoxo, I completely agree with you. At the end of the day J.Crew does have to do what they feel is necessary to maintain healthy profits. While it is disappointing that they are implementing a shorter return window, and most JCAs (myself included) are not thrilled about the upcoming changes, I would rather have a shorter amount of time to return pieces than have no J.Crew to buy clothes from at all. There are obviously a multitude of solutions that could be employed to improve a company's financial health, and changing the return policy may not be the best way... but at the end of the day that is what the head honchos at the Crew decided on.<br /><br />Since the policy change is something they feel must be done, I hope that it will only be a temporary change (like other similar retailers have gone through). I certainly don't view J.Crew as an "evil" corporation. If I did, I wouldn't shop there.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-44351097848564186002010-09-09T18:58:17.886-04:002010-09-09T18:58:17.886-04:00In my opinion, there are several alternative optio...In my opinion, there are several alternative options to unregulated capitalism. And I don't feel sympathy for the companies "losing" money or having to "tighten their belt", because we all know in the end it's the employees (cuts in benefits) or consumers (higher prices, lower quality, or both) who pay for it. Not the CEO's who make billions. One good example is outsourcing to get cheap goods as cheap as possible. China, for example, has absolutely no environmental regulation, so of course it's going to be cheaper to make goods there, dump the waste product into the water, and make your bottom line look really nice. I don't have an issue with profit, that is indeed what a for-profit it meant to do. It's more the constant push for MORE profit, at all costs.CharlotteSometimeshttps://www.blogger.com/profile/00581852406970706840noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-28991426008392146402010-09-09T16:55:56.179-04:002010-09-09T16:55:56.179-04:00To be clear, I'm not condoning the policy chan...To be clear, I'm not condoning the policy changes at J.Crew because I quite enjoy rebuying at a lower price when I haven't worn the full price NWT tags item in my closet. I do understand though, that desperate times call for desperate measures, whoever or whatever you are.xoxohttps://www.blogger.com/profile/12336645422459479330noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-32964915580568417232010-09-09T16:50:43.017-04:002010-09-09T16:50:43.017-04:00There have been many changes in the retail world l...There have been many changes in the retail world lately with consumers and retailers reacting swiftly to various pressures. I'm not talking necessarily about clothing but overall, the times they are a-changing as my dad would say. I really hope that the economic downturn will result in a paradigm shift, and not just for J.Crew and we JCAs. IMHO, it would be great if consumers shifted more toward purchasing higher quality clothing, shoes and accessories, buying fewer pieces each season and possibly even more locally-made items. I detest disposable fashion and always try to go for quality over trends, which is boring for a lot of people who want the latest styles and I'm not dissing that either, just different approaches to dressing. <br /><br />Companies have to make a profit because unless they are a non-profit, that is why they are in business, period. It's the same reason we expect to get paid when we go to work, we're not being greedy, it's just life in a capitalist society and I'll take that any day over the alternative, if there really is one. Many companies do care about customers and employees but they are getting squeezed now and need to take action to stop the bleeding. I'm sure the rebuying after price adjustments has been a huge factor recently, I've done it myself and saved literally hundreds of dollars due to the drastic discounting of late. If I saved - and in effect cut back - that much, multiply that exponentially and think of the impact. J.Crew has to do something to stem the flow of red ink. <br /><br />At the end of the day consumers will once again be "retrained" on how to shop at J.Crew and other stores and the retailers will also be re-educated on how to entice consumer behavior in response. it's a never-ending cycle and I only hope there are some positives in the long run, like better quality.<br /><br />JMPOxoxohttps://www.blogger.com/profile/12336645422459479330noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-10525422367520073942010-09-09T15:14:18.401-04:002010-09-09T15:14:18.401-04:00I have thoroughly been enjoying perusing this webs...I have thoroughly been enjoying perusing this website until we began attacking each other. Let's try to remember to be open to others' opinions, especially when they differ from our own.<br /><br />My view on the policy change follows the majority - definitely disappointed. I am mainly an online shopper and am able to get great deals (and free shipping thanks to you JCAs :) but also work in healthcare where the hours are long and the days tiring. I rarely shop in the malls since I rarely am out of the hospital during the opening hours. Post-call days I just sleep. Hence my window to return is small each month given the schedule and fatigue. I appreciate that they did not change the online 60 day return because though I aim for the 30 day, I often miss it for 35 or 40. <br /><br />I'm sure they will eventually change it to be 30 day online and then my support will have to stop. It simply takes too long for the package to arrive in the first place - further liimiting my options for returning something, if needed.Kathrynhttps://www.blogger.com/profile/08410277440415366419noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-82663966542576137042010-09-09T07:38:07.514-04:002010-09-09T07:38:07.514-04:00just as long as we don't forget who lowers the...just as long as we don't forget who lowers the prices in the first place -- and why.<br /><br />Aren't both sides, buyer and seller, supposed to have bargaining power?wellfedfredhttps://www.blogger.com/profile/07118802089389931227noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-25483726726289584632010-09-09T07:24:01.851-04:002010-09-09T07:24:01.851-04:00Jeanne: You hit the nail on the head, buying and ...Jeanne: You hit the nail on the head, buying and returning at a lower price is one of the main reasons for the change in policy.<br />I have shopped alor at BR, Gap lately, the quality is better imo.<br /><br />I am with Hesicon I make up my mind right away I do not like keeping things around for awhile because I might forget about them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-72946082933762109812010-09-09T06:28:14.879-04:002010-09-09T06:28:14.879-04:00shane - for future reference, if you get something...shane - for future reference, if you get something on a great online sale at Gap stores and need to exchange, you can call their customer service line and they will place a new order for you for the item you want at the price you originally paid. Then you can return the original to the store so that you don't have to pay to ship the item back. I have done this in the past and it's worked out great, even though it's something that they don't really advertise. The B&M will give you that whole "online and B&M are separate stores" line. It's a little inconvenient because there are stores all over the place, but if you want to maintain the original price that's what you should do. Hope this helps for the future!silver_lininghttps://www.blogger.com/profile/11145331294538875917noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-52799572536818896132010-09-09T02:48:27.750-04:002010-09-09T02:48:27.750-04:00Shane, wow, I wonder if that's policy or a cer...Shane, wow, I wonder if that's policy or a certain employee you happened to luck upon. I will say that my boyfriend went there about a month ago to return a shirt, unworn, tags attached, and the girl working there SMELLED THE ARMPITS right in front of him! ????!!!! And my boyfriend was dressed nice, as he was on lunch from work, so that certainly could not have been her excuse. Strange. Usually Gap returns are more than amicable and friendly.CharlotteSometimeshttps://www.blogger.com/profile/00581852406970706840noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-14628195815047423522010-09-09T02:05:12.593-04:002010-09-09T02:05:12.593-04:00Speaking of returns, I've noticed that The Gap...Speaking of returns, I've noticed that The Gap has a horrible exchange policy now. I bought some shoes online that were too small and I wanted to exchange them. I bought them on a great sale and they would only let me return them, and re buy at full price!! I guess no more even exchanges. They said they won't do even exchanges on online items.shanehttps://www.blogger.com/profile/14927947005780546975noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-85635450314783012532010-09-09T00:38:35.230-04:002010-09-09T00:38:35.230-04:00This page just refreshed and erased my response ab...This page just refreshed and erased my response about corporations, what drives them, and how they relate to this very blog topic. I give up.CharlotteSometimeshttps://www.blogger.com/profile/00581852406970706840noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-5016246822751400492010-09-09T00:37:43.280-04:002010-09-09T00:37:43.280-04:00Only 2 things come to mind when I heard this disa...Only 2 things come to mind when I heard this disappointing news:<br /><br />Land's End: "Guaranteed. Period.<br />If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price."<br /><br />LL Bean: "Gauranteed. You have Our Word. Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory." <br /><br />These policies also apply the the LE Canvas line and the LL Bean Signature line. Which I will now be shopping at more. <br /><br />So the moral of the story is no, I do not think it is too much to expect a company to stand behind the products they sell. Having only a 30 day return policy is like J Crew saying we only trust our clothes to last for 30 days.....And that's about where they're at now days.egyptomaniachttps://www.blogger.com/profile/04192161551189890529noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-14386118571264628912010-09-09T00:10:36.132-04:002010-09-09T00:10:36.132-04:00I don't understand your problem with this new ...I don't understand your problem with this new policy. You are allowed to return if you have a receipt, and I don't think part of the new policy requires that you give an in-depth explanation for why you chose to return. Yes, J.Crew does have an antiquated and painfully slow register system, but that does not infringe on any of your rights.<br /><br />Like I said in my previous comment, I'm pretty upset about the changes that are going to take place. I understand the seasonality reasons, and that sometimes people just don't have the time for quick returns, even if that is usually the norm. I get it. I also don't need an economics lesson, as I earned my degree in econ. The only thing I felt was a bit extreme was calling all corporations evil. We are a capitalist society and that obviously drives a lot of companies to put profits first... however, there is a percentage of the corporate world that does try to be socially responsible. My point is, calling all corporations evil is not really relevant to a change in return policy at J.Crew.<br /><br />As for the blanketed attack on people in their twenties, I have my opinions on generations other than the one I belong to, but I do not express them on a J.Crew blog.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-5634688829603938912010-09-09T00:07:26.971-04:002010-09-09T00:07:26.971-04:00This comment has been removed by the author.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-10285618129733793272010-09-08T23:52:07.478-04:002010-09-08T23:52:07.478-04:00Nicole, yes, and clearly you do! Bravo!Nicole, yes, and clearly you do! Bravo!CharlotteSometimeshttps://www.blogger.com/profile/00581852406970706840noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-16664312561309783852010-09-08T23:50:45.031-04:002010-09-08T23:50:45.031-04:00It's called having your shit together.It's called having your shit together.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-37410082070203164142010-09-08T23:44:47.036-04:002010-09-08T23:44:47.036-04:00BTW, it's the same Amy. My cat was euthanized ...BTW, it's the same Amy. My cat was euthanized two days ago, so the baby picture is a tribute. I need to choose a more unique username.CharlotteSometimeshttps://www.blogger.com/profile/00581852406970706840noreply@blogger.com