tag:blogger.com,1999:blog-1317882250647868056.post6392720874389368400..comments2024-03-29T05:19:48.479-04:00Comments on J.Crew Aficionada: J.Crew to Update its IT SystemAlexis {J.Crew Aficionada}http://www.blogger.com/profile/01823796392253094261noreply@blogger.comBlogger22125tag:blogger.com,1999:blog-1317882250647868056.post-31795699060155353452012-07-03T20:34:02.875-04:002012-07-03T20:34:02.875-04:00Well, I'm sorry to share with you bloggers tha...Well, I'm sorry to share with you bloggers that I just closed my JCrew account. Due to this IT "upgrade" I didn't get e-statements for the last 2 months (I only buy Crewcut stuff, and I honestly have enough on my mind to remember to pay go online to my account every month to see if I have a balance on my account if JCrew does not send me a statement). I called their customer service and they would not waive the late fees for the 2 billing periods, only for one. So I paid up my account ($375) and closed it.Gatahttps://www.blogger.com/profile/04012345602398794010noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-15459236844089515852012-07-03T19:22:52.200-04:002012-07-03T19:22:52.200-04:00This is really interesting, I hope it improves the...This is really interesting, I hope it improves their inventory/supply chain which has been spotty lately, as well as website order fulfillment. Next up - quality issues!Katherinehttps://www.blogger.com/profile/01695069680470033086noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-24735612452771373882012-07-03T18:41:16.951-04:002012-07-03T18:41:16.951-04:00I just placed an order over the phone at my b&...I just placed an order over the phone at my b&m this past weekend. The SA checked all my local area stores and was able to tell me where to go, but as I am lazy I asked if I could just order over the phone (it was just a normal phone though, the red one seems to have disappeared already).honeybeehttps://www.blogger.com/profile/15010840853401365322noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-88158515621066554222012-07-03T17:07:55.076-04:002012-07-03T17:07:55.076-04:00That was such a disaster, I hope they have remembe...That was such a disaster, I hope they have remembered the lessons learned, assuming they learned. I remember calling CS with a website issue and the guy actually yelled at me that the item was out of stock and that was why I couldn't select any colors, although I could select sizes. I was so taken aback that I sent a blistering email listing all the website issues I experienced and received an apology a couple of days later. I think they were really overwhelmed with all the issues. <br /><br />I remember how when the sales would start the website would constantly crash and people would comment here that the site was down or back up. I think that went on for over a year even.xoxohttps://www.blogger.com/profile/12336645422459479330noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-62681346173316364032012-07-03T16:02:37.500-04:002012-07-03T16:02:37.500-04:00Yes, they are phasing out all the red phones in fa...Yes, they are phasing out all the red phones in favor of the new online/computer ordering system called Blue Martini... no iPad devices in my store yet, but we have been given instructions about doing online orders for customers in place of the phone (I'm an SA). I really like the phone/talking to a real person but Blue Martini is supposed to be very effective too.misskittyhttps://www.blogger.com/profile/16179462935916780499noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-37787191058133015082012-07-03T14:56:50.555-04:002012-07-03T14:56:50.555-04:00That is interesting about phasing out the red phon...That is interesting about phasing out the red phones! I have to admit- it is nice calling in and talking to a live person. I wonder if they would consider having both systems in place.Alexis {J.Crew Aficionada}https://www.blogger.com/profile/01823796392253094261noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-50415103926720271772012-07-03T14:25:47.470-04:002012-07-03T14:25:47.470-04:00This is timing. I literally just got an email fro...This is timing. I literally just got an email from JCrew telling me the skirt I ordered (last SEPTEMBER) is no longer available. Seriously? Lame JCrew - very lame.Sineadhttps://www.blogger.com/profile/16755663916585901752noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-44891438499495418702012-07-03T14:06:10.927-04:002012-07-03T14:06:10.927-04:00speaking of technology, i wish they'd archive ...speaking of technology, i wish they'd archive the old catalogs online so when i see an item on pinterest that i must have, i can figured out what it's called! any help? thanks!<br /><br />http://buyosphere.com/media/questions/images/image_276.jpegkrissiehttps://www.blogger.com/profile/13812392581756783136noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-61105635561768615992012-07-03T13:59:50.429-04:002012-07-03T13:59:50.429-04:00math teacher, been wondering how you are. Yes, I a...math teacher, been wondering how you are. Yes, I also heard no more red phones. It'll be interesting.Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-70726941917621011142012-07-03T13:51:04.156-04:002012-07-03T13:51:04.156-04:00silver_lining: i was thinking the *exact* same th...silver_lining: i was thinking the *exact* same thing. ugh! hopefully this change will go more smoothly! lol.ccbmumhttps://www.blogger.com/profile/05408952345846667163noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-6647150450661978322012-07-03T13:33:51.137-04:002012-07-03T13:33:51.137-04:00My b&m also just got a makeover and while they...My b&m also just got a makeover and while they didn't have any ipads (maybe they do by now? I was there the 2nd day of re-open), their registers could tell where to find an item. My ps said the system is still a little behind, but it helped him narrow down which b&m's to call to find my item. I guess this is why the red phones are going to be discontinued (or is this only a rumor?).math teacherhttps://www.blogger.com/profile/09138745106263001588noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-32876838210385789912012-07-03T12:59:03.779-04:002012-07-03T12:59:03.779-04:00Barbabelle - I just LIKED your comment a trillion ...Barbabelle - I just LIKED your comment a trillion times. Also w/Nordstrom, I can place an order via chat, giving them my credit card info & everything. <br /><br />bomb.comAnonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-24294516260290552492012-07-03T10:58:44.700-04:002012-07-03T10:58:44.700-04:00Sounds good in theory, but I'm having flashbac...Sounds good in theory, but I'm having flashbacks to the great site "upgrade" of 2008...silver_lininghttps://www.blogger.com/profile/11145331294538875917noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-19334173201001998012012-07-03T10:48:28.278-04:002012-07-03T10:48:28.278-04:00This is such a smart move on their part and someth...This is such a smart move on their part and something that would have been harder to achieve as a public company. I spoke to their (then?)-CTO at an event once and it sounds like their infrastructure is dense but not very agile. I hope they take advantage of all the technology that's out there, like the cloud to help during traffic bursts or updated servers that don't consume as much power as the monoliths from 10 years ago. And it would be amazing if they could make the inventory side of their ERP able to search stores for sale items!! It's ridiculous how customer service "can't" check the inventory for sale items in stores. The excuse that sale stuff moves too fast doesn't hold water with me.roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-3237118472487136082012-07-03T10:36:25.446-04:002012-07-03T10:36:25.446-04:00Considering every article about Dear Leader mentio...Considering every article about Dear Leader mentions he's ON THE BOARD OF APPLE(!), it's amazing to me how technologically inept j.crew is. Can't see if another store has an item, can't do much except print out mile-long return receipts (what's up with that?). Meanwhile Nordstrom can store all my info, scan an item no. and within 10 seconds place an order for me if not in stock at local store. Plus, ooh la la, the Nordstrom iPhone app. Scan, locate, buy, have a cappuccino.Barbabellehttps://www.blogger.com/profile/17516437541352085710noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-1547986795977272262012-07-03T07:09:06.247-04:002012-07-03T07:09:06.247-04:00Torn - part of me thinks this is a great step forw...Torn - part of me thinks this is a great step forward, but part of me can't wait to hear the breaking-in-period stories. I bet a lot of them will involve the surprise consequences of the slippery keyboard.wellfedfredhttps://www.blogger.com/profile/07118802089389931227noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-10113268480978726462012-07-03T05:32:44.154-04:002012-07-03T05:32:44.154-04:00I would still love a website upgrade, maybe so you...I would still love a website upgrade, maybe so you could check stock in the store like @ Loft. Also, please, please give me a wish list!TeriLynn13https://www.blogger.com/profile/15542257181809618994noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-45551740718605075232012-07-03T05:30:22.656-04:002012-07-03T05:30:22.656-04:00My store just got a makeover and they're using...My store just got a makeover and they're using the ipad things too. Too the SA a little while to order a shirt for me using it, but I don't think she had much practice with it.Miss JRhttps://www.blogger.com/profile/09202937122241669212noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-13698529130357578592012-07-03T02:41:27.919-04:002012-07-03T02:41:27.919-04:00Closet Crisis - lol! Yes, it's still there. 62...Closet Crisis - lol! Yes, it's still there. 621 days, 23 hours and counting - waiting for wishlist feature on jcrew.com. That's over a year and a half...sheesh.Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-37461764830429848542012-07-03T01:43:05.122-04:002012-07-03T01:43:05.122-04:00As Rose says, it's about time. When I worked a...As Rose says, it's about time. When I worked at the Gap, in the early 90's, ahem, SAs were able to check for an item across the country. Then it was a quick call to the store that had the inventory for a charge/send or store transfer. It boggles my mind that JC is only now clueing in on allowing their SAs to fulfill customer requests.<br /><br />Oh, how about a wishlist or customer reviews page? Gigi, you still have your countUP clock running? ;)Closet Crisishttps://www.blogger.com/profile/01901050375126195972noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-75001104048178706452012-07-03T01:19:43.843-04:002012-07-03T01:19:43.843-04:00It's about time, I think. The in-store PS up h...It's about time, I think. The in-store PS up here also uses an iPad to check out items.<br /><br />Not sure whether the pricing will be identical for both channels, but it will definitely be an improvement for the online PS to be able to see store stocks, which are not able to see now, I understand.Rosehttps://www.blogger.com/profile/05184724930345348154noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-69627501305676540872012-07-03T01:00:10.285-04:002012-07-03T01:00:10.285-04:00There will be some changes for the b&m sales a...There will be some changes for the b&m sales associates. SF has been testing iPads or an iPad like device that allows them to order from it. This means they can work w/a customer at the fitting room and do not have to leave them to go to the red phone to check on petite sizes in stock, etc... I've worked with some excellent SAs and I'm happy to see them getting a tool that will help them do their job even betterAnonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.com