tag:blogger.com,1999:blog-1317882250647868056.post605592389982763798..comments2024-03-28T05:33:23.130-04:00Comments on J.Crew Aficionada: J.Crew Updates Website Back End {customer reviews and more!}Alexis {J.Crew Aficionada}http://www.blogger.com/profile/01823796392253094261noreply@blogger.comBlogger57125tag:blogger.com,1999:blog-1317882250647868056.post-25666168987059618532014-05-20T06:24:30.330-04:002014-05-20T06:24:30.330-04:00Hello All. Ok, when I first read here that JCrew ...Hello All. Ok, when I first read here that JCrew were filtering negative reviews I thought NO WAY, that can’t be so........so, I tested JCrew. I sent a review – for a swim suit (which I loved by the way) (adhering to ALL criteria – No bad language, No price info, No customer service issues etc.) however, unlike other reviews I had submitted spoke negatively about the item. (I said the material was too thin and the colour wasn’t bright enough and the cut was wrong). And just as mentioned here, I got an email back a few hours later telling me my review would not be posted as it failed to meet set criteria. But, that I could try again….hint, hint.<br />I immediately sent a response to the email, telling JCrew shame on them. That it was a test to see if the things I had heard on a blog were true and that it left a bad taste about JCrew in my mouth to have been proven right. How can a retailer aim to learn and improve if they are not open to criticism? The feedback feature on JCrew.com is nothing short of self-glorification. Tell us we are wonderful and make the best clothes in the world. I am so over JCREW!!<br />Miss Moneypennyhttps://www.blogger.com/profile/07386686950856938220noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-74089039197198257852014-05-16T13:58:23.318-04:002014-05-16T13:58:23.318-04:00Chrome, got the search box to open (was an issue w...Chrome, got the search box to open (was an issue with my desktop being a touchscreen), when I reload the jcrew site the reviews part flashes for a bit but doesn't stay...weird...hoping it will fix whenever jcrew updates nextPakcolahttps://www.blogger.com/profile/16375980668473918411noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-52947935783136080062014-05-16T08:44:19.363-04:002014-05-16T08:44:19.363-04:00Vera Bradley used to do the same thing with me. Vera Bradley used to do the same thing with me. (original) Gennyhttps://www.blogger.com/profile/17209889879826124486noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-76817139933897226012014-05-16T08:43:37.219-04:002014-05-16T08:43:37.219-04:00As long as JCrew has the handy prepaid label I fin...As long as JCrew has the handy prepaid label I find returns with them or Factory very easy:)(original) Gennyhttps://www.blogger.com/profile/17209889879826124486noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-12590418183017730152014-05-16T06:22:11.164-04:002014-05-16T06:22:11.164-04:00Thanks JenniferD. I have been using your guideline...Thanks JenniferD. I have been using your guidelines to write my reviews. They are most helpful.D*skahttps://www.blogger.com/profile/06231271723410897584noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-54629029699513418352014-05-16T06:01:08.306-04:002014-05-16T06:01:08.306-04:00Can't wait until reviews come to the Factory s...Can't wait until reviews come to the Factory site, since there are no stores nearby returns are such a painTeriLynn13https://www.blogger.com/profile/15542257181809618994noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-60694155029118762662014-05-15T22:17:31.372-04:002014-05-15T22:17:31.372-04:00I see no reviews or any new things when I go to jc...I see no reviews or any new things when I go to jcrew.com, so this is news to me!The American Observerhttps://www.blogger.com/profile/07670206738114517664noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-38761340813126463952014-05-15T21:09:30.639-04:002014-05-15T21:09:30.639-04:00Pakcola what browser are you using?Pakcola what browser are you using?roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-90344234105690637042014-05-15T21:05:56.450-04:002014-05-15T21:05:56.450-04:00I wrote a couple of reviews this morning; they acc...I wrote a couple of reviews this morning; they accepted the three positive ones but rejected the negative one, stating that it didn't meet their criteria (I re-read the criteria and couldn't figure out what part of my review didn't meet it). They did have someone from customer service contact me which was nice, but I find it frustrating that they accepted only my positive reviews.Erikahttps://www.blogger.com/profile/11117654425837209140noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-25561490203916928342014-05-15T20:54:11.411-04:002014-05-15T20:54:11.411-04:00maryeb - Thanks for letting me know. :)
Jennifer...maryeb - Thanks for letting me know. :)<br /><br /><a href="http://bit.ly/1mvOYy9" rel="nofollow"><b>Jennifer D's Review Tips</b></a>. Feel free to chime in w/comments. Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-18446203954026068442014-05-15T17:23:41.421-04:002014-05-15T17:23:41.421-04:00If they are rejecting the poor or less-than-rave r...If they are rejecting the poor or less-than-rave reviews, the absence or scarcity of reviews on an item that's been around awhile tells the story.wellfedfredhttps://www.blogger.com/profile/07118802089389931227noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-29349143016960043622014-05-15T15:26:48.658-04:002014-05-15T15:26:48.658-04:00Hooray! Thanks, Roxy!!Hooray! Thanks, Roxy!!maryebhttps://www.blogger.com/profile/10116049169463885844noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-32575442083234953262014-05-15T15:12:29.226-04:002014-05-15T15:12:29.226-04:00The link is not working for me, Gigi.The link is not working for me, Gigi.maryebhttps://www.blogger.com/profile/10116049169463885844noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-73185920127020745752014-05-15T14:36:47.373-04:002014-05-15T14:36:47.373-04:00ok so I could see the reviews yesterday, cleared m...ok so I could see the reviews yesterday, cleared my browser data because I haven't been able to use the search box (won't open when I click on it) and now I can't see the reviews...haha and still can't get the search box to open...Pakcolahttps://www.blogger.com/profile/16375980668473918411noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-32045892390786668012014-05-15T12:47:36.861-04:002014-05-15T12:47:36.861-04:00Uh Roxy, they might be still trying to figure out ...Uh Roxy, they might be still trying to figure out why it's not working for some us. (slaps knee)<br /><br />You just saved some jobs this morning! ;)Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-72560021080322883552014-05-15T12:40:15.306-04:002014-05-15T12:40:15.306-04:00Glad to hear it Gigi! Of course, J.Crew's tech...Glad to hear it Gigi! Of course, J.Crew's tech team could also help out here by adding a CSS header that would tell all browsers to reload the page and style sheet completely but that's another story... ;)roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-84403282787840089492014-05-15T12:18:28.060-04:002014-05-15T12:18:28.060-04:00With her permission, I compiled Jennifer D's t...With her permission, I compiled Jennifer D's tips <a href="bit.ly/1mvOYy9" rel="nofollow"><b>in this post</b></a>.Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-66694226393030815012014-05-15T11:04:43.535-04:002014-05-15T11:04:43.535-04:00JenniferD - I have a question for you. Will you pl...JenniferD - I have a question for you. Will you please email me gigiofca@gmail? It's quick.<br /><br />See Roxy's instructions above about deleting all history from beg of time in Chrome and it will work! I'm reading the generic review right now ;)Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-53812884265956818662014-05-15T10:57:59.873-04:002014-05-15T10:57:59.873-04:00Roxy - A thousand bug pins to you! That worked! Th...Roxy - A thousand bug pins to you! That worked! Thank you so much. <br /><br />JCAs, if you don't know Roxy, visit her most excellent and thorough blog <a href="http://bit.ly/RvjUxt" rel="nofollow"><b>Effortless Anthropologie</b></a>.Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-90828228483422083392014-05-15T10:11:49.788-04:002014-05-15T10:11:49.788-04:00Greetings JCAs - I wrote this a few weeks ago when...Greetings JCAs - I wrote this a few weeks ago when I first heard J.Crew was going to include customer reviews. I reposted a slightly consolidated version here. I hope these are helpful to you, other JCA customers, and for J.Crew to hear the voice of the customer. Now, if I can only read them myself! I can see them when using Google Chrome, but not Internet Explorer or Firefox. I am unsure if this is J.Crew issue or an end user issue :-( <br /><br />Here are some possibilities for helpful review criteria: 1) List your height, weight, measurements, "go-to" size, and how the item fit relative to these variables (e.g., too big so size down, too tight so size up, full-length pants that require heels unless you decide to hem them, etc.); 2) How the item fit relative to the model and/or description in the catalog or website (e.g., these seem to be bracelet-length sleeves, not full-length sleeves), 3) How the item looks relative to the photo on the catalog or website (e.g., much more or less colorful, neon with a capital “N”, etc., sheerness that might get you sent home from work or possibly arrested); 4) Perceived quality (unravelling threads, stones falling off, snags easily, color from denim rubs off on your hands), 5) Real-life performance (e.g., soles separating from shoes, pants do or don’t stretch out, sweaters pilling, clasp on the necklace broke), 6) Washer-dryer performance (shrinks, fades, recommend hand-washing with the tears of happiness from small children); and 7) Potential outfit pairings or occasions to wear item, preferably with photos, although that might be beyond website capabilities. So maybe just blog links. Finally, I think it’s important to ensure that quality ratings are not colored by “usefulness to your life” ratings. For example, I think the Lightweight Merino Scalloped Sweater is super-cute and the scalloped hem is a great design detail, but it's something I would get limited wear out of because I'm always cold and prefer closer-fitting tops that I can wear a jacket with (looks like it's designed to fit loose based on website and catalog photos). Or, the Schoolboy Blazer in Linen is a great fit, but I already have several summer blazers and simply don't need another (except the Evergreen color is really growing on me . . . Update: I bought that one). I’m sure there are other thoughts, so chime in. <br />JenniferDhttps://www.blogger.com/profile/05330952312382241389noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-33541582663191144162014-05-15T10:01:24.440-04:002014-05-15T10:01:24.440-04:00Hi ladies! For anyone using Chrome that can't ...Hi ladies! For anyone using Chrome that can't see the reviews, here's how to make them appear:<br /><br />**WARNING: This process will clear ALL of your browsing history, saved logins, etc.***<br />- Open your history (Ctrl + H)<br />- Click the "Clear Browsing Data" button<br />- In the dropdown, choose "Obliterate the Following Items from: The Beginning of Time"<br />- Check the TOP 4 BOXES ONLY (that's browsing history, download history, cookies and..., cached images and files)<br />- Click clear browsing data. It may take awhile!<br /><br />When you use modern browsers to visit websites, especially ones you visit often, the browser doesn't reload the entire page or CSS file. Clearing out your history from the beginning of time will force the browser to reload the page fresh. HTH!roxyturtlehttps://www.blogger.com/profile/02175313932217919783noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-13216845921882435002014-05-15T09:01:25.805-04:002014-05-15T09:01:25.805-04:00I submitted three reviews yesterday, with two of t...I submitted three reviews yesterday, with two of those only being 2-star reviews, and all three were published. Additionally, I received emails back from J.Crew on the 2-star items acknowledging my disappointment with the items and saying they would share my feedback with their team. Both emails were from the general J.Crew email address, but signed by two different women with their phone extensions listed. <br /><br />Lindshttps://www.blogger.com/profile/01351868066807325676noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-50329163816623980322014-05-15T08:36:58.870-04:002014-05-15T08:36:58.870-04:00Try opening an incognito window in Chrome (Ctrl+Sh...Try opening an incognito window in Chrome (Ctrl+Shift+n) - I was able to see them this way so it's probably a cookies/cache issue. silver_lininghttps://www.blogger.com/profile/11145331294538875917noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-87819416025046367042014-05-15T06:15:02.896-04:002014-05-15T06:15:02.896-04:00I don't see any reviews; tried IE and Chrome. ...I don't see any reviews; tried IE and Chrome. Nothing!shopalothttps://www.blogger.com/profile/13998866869869291994noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-41455503783523326842014-05-15T05:35:54.200-04:002014-05-15T05:35:54.200-04:00I'm still not seeing them in Chrome, maybe I h...I'm still not seeing them in Chrome, maybe I have to clear out my cookies?TeriLynn13https://www.blogger.com/profile/15542257181809618994noreply@blogger.com