tag:blogger.com,1999:blog-1317882250647868056.post386879528751848186..comments2024-03-28T05:33:23.130-04:00Comments on J.Crew Aficionada: "Looking to VENT" with J.CrewAlexis {J.Crew Aficionada}http://www.blogger.com/profile/01823796392253094261noreply@blogger.comBlogger60125tag:blogger.com,1999:blog-1317882250647868056.post-43107677388219887162016-03-05T15:05:19.750-05:002016-03-05T15:05:19.750-05:00I've noticed that client customer service rela...I've noticed that client customer service related to returns and refunds has gone way down. I've been a client for over thirty years spending much $$ but basic issues like trying to get a refund on a very expensive twinset when the cardigan was delayed extensively to be ultimately canceled leaving me with a brightly colored sleeveless sweater that didn't go with anything as I hadn't requested a refund in the time allotted even though I kept waiting on promises of their own inventory control system and I didn't want a gift card at the sale price so I ate their mistake in my opinion. Then a few times I made returns well within the time allotted but was sent emails saying if I didn't respond within 48 hours I would get my refunds in gift cards again. Since I don't check my emails every day was stuck with that too. All of my major complaints have been with their refund process and I don't make too many. The difference in the amount of $$ to have done the right thing is so minuscule to chasing away a large dollar customer that it's kind of surprising.Jennifer300https://www.blogger.com/profile/17154192530313509573noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-14349686293571200712016-01-26T10:51:47.503-05:002016-01-26T10:51:47.503-05:00I have two of the chunky turtlenecks and love them...I have two of the chunky turtlenecks and love them. Actually, they are the only items I've purchased this season with the exception of the camel Regent blazer. Nothing is striking my fancy. That's good because I'll have more money to spend on my next trip to France!Anonymoushttps://www.blogger.com/profile/11162137913558958268noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-25936160370108249422016-01-22T23:48:03.046-05:002016-01-22T23:48:03.046-05:00Hey, Lauren and jan! Thank you both so much for th...Hey, Lauren and jan! Thank you both so much for the encouragement. I ended up going in to a store (not the one that made the mistake, one that tends to be quieter, so I wouldn't be holding up the line or making anything too awkward) to ask about the price adjustment, with the case number on-hand, and it all worked out great once they called to get what the adjustment price should be from customer service! I ended up getting close to $50 Cdn back, which was a huge relief and definitely worth it. Thanks again! :)Xanhttps://www.blogger.com/profile/02705291440110092322noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-48549245177424718352016-01-22T12:04:13.924-05:002016-01-22T12:04:13.924-05:00I am likely the only one with this complaint but I...I am likely the only one with this complaint but I actually prefer UPS sure post. I live in a neighborhood where it is not wise to have UPS packages sitting on the porch if I'm not home. UPS most times does not come until after 6:00 PM. We are usually out to dinner and running errands in the evening. Our mail comes by 10 AM each day, thus, I am usually home to get the package right away. So, when I say I want my items delivered by USPS Surepost that is an actual choice I am making. Please stick to it! Don't give me the, well we'll be in your area so will just deliver one day earlier via regular UPS. That is NOT the shipping option I selected!AKhttps://www.blogger.com/profile/09813336375761096471noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-88443023997417687622016-01-22T02:22:43.745-05:002016-01-22T02:22:43.745-05:00Hi Unknown,
I actually have to make a Vancouver r...Hi Unknown,<br /><br />I actually have to make a Vancouver return and have been dreading it, but my 60 days is almost up! The last time I went to Pacific Centre, and the SA helping me clearly didn't know how to do a Borderfree return (not her fault), but the other associate instructing her insisted that the reason she was having difficulty was because the purchase had been made more than 30 days ago, and that was beyond the return policy. I was shocked, and asked "when did this come into effect?", and she explained it had always been the case. I started to pull out my phone to show her the return policy, but she had already pulled out the store iPad and said that the on-line return policy only applied to US customers. Fortunately a manager stepped in and said "60 days is the policy..." while the SA kept pointing to the iPad, insisting it was only 30 days. It was an uncomfortable experience. <br /><br />I thought I would make my next return at Robson, where I would be "safer" but I consider myself now forewarned! Rhttps://www.blogger.com/profile/12599893377335361408noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-9490418735204513102016-01-21T21:01:17.267-05:002016-01-21T21:01:17.267-05:00The Favorite Shirt fit me really well. I haven'...The Favorite Shirt fit me really well. I haven't really bought much more than that as I'm not really into pattered shirts.Jessicahttps://www.blogger.com/profile/17265529601244825818noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-11652045375038271922016-01-21T20:58:31.937-05:002016-01-21T20:58:31.937-05:00I had an older one, from about five years ago, wit...I had an older one, from about five years ago, with an unfinished hem and it didn't roll. My new cashmere tee has a finished hem, so I can't really speak to that. Sounds very odd though.Jessicahttps://www.blogger.com/profile/17265529601244825818noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-54690178215617763852016-01-21T20:56:56.872-05:002016-01-21T20:56:56.872-05:00I am a huge fan of thin tees, as long as they are ...I am a huge fan of thin tees, as long as they are well made enough not get holes. I just like the way they drape. I find as long as I wear a nude bra nothing shows through. Different strokes I guess.Jessicahttps://www.blogger.com/profile/17265529601244825818noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-80613854104333874102016-01-21T14:08:04.602-05:002016-01-21T14:08:04.602-05:00Agree with all the comments about returning FS dam...Agree with all the comments about returning FS damaged, used, or misrepresented items (eg., described as 100% silk, but unmentioned was that the lining is 100% poly) -- all you have to do is call CS and they will put a note on your order that will let you return in store or by mail. I have never had CS refuse. On the other hand, I don't even try to return FS items that just miss the mark...<br /><br />In fact, sometimes I don't even want to return a used FS item, but the ick factor just wins out. (E.g.: perectly good lady day coat, except for the chewed-and-spit-out-but-thankfully-wrapped-gum-wad in the pocket...) CS was appalled...AudreyShttps://www.blogger.com/profile/11783881806028461090noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-12793538185802853312016-01-21T14:05:50.879-05:002016-01-21T14:05:50.879-05:00This comment has been removed by the author.AudreyShttps://www.blogger.com/profile/11783881806028461090noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-7910386105467965072016-01-21T10:11:17.257-05:002016-01-21T10:11:17.257-05:00I'm with you, I hate it when I get attitude/co...I'm with you, I hate it when I get attitude/comments at the store for returning items. It makes me feel uncomfortable going in the store. It shouldn't be problem, it's a service jcrew offers and the cs is paid to do it. stripedsockshttps://www.blogger.com/profile/07880974919905969387noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-39350919390109432432016-01-21T10:09:02.331-05:002016-01-21T10:09:02.331-05:00Just looked (thank you!) - I'm cautiously exci...Just looked (thank you!) - I'm cautiously excited about those Teddy pants. carmencatalinahttps://www.blogger.com/profile/00452340331297270570noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-39763078535491480912016-01-21T10:06:58.313-05:002016-01-21T10:06:58.313-05:00many thanks! :)many thanks! :)Miss JRhttps://www.blogger.com/profile/09202937122241669212noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-89428737059038240772016-01-21T09:54:46.358-05:002016-01-21T09:54:46.358-05:00I have also left negative reviews and they have be...I have also left negative reviews and they have been published. They do have guidelines about what they will and won't publish though - you can't put what you specifically paid for an item but I haven't had an issue getting mine published if I've been negative about an item. <br /><br />However, for the perfect shirt I have to agree with the raves. This is one of their button downs that I had a lot of luck with - the fit was excellent on me, I am very busty and this actually fit my chest with minimal gaping and has nice seaming/darts as well. So I guess I can agree with the raves on that particular shirt. Anne - The Fab Lifehttps://www.blogger.com/profile/10235117913749019487noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-3771233865860668272016-01-21T09:21:13.023-05:002016-01-21T09:21:13.023-05:00The first time I returned a FS item I hadn't a...The first time I returned a FS item I hadn't actually realized it was FS. (It was not marked FS anywhere, including the packing slip.) I kept checking my email to see if credit was posted, but after two weeks of waiting I decided to call CS. I was told that the reason a credit was not issued was because the item was FS. So basically, if I hadn't called them they would not have issued the credit. When I replied that it was not marked as FS anywhere I got the good old "one time courtesy" response and finally the credit was posted. I thought at the time that that was pretty passive aggressive. <br /><br />I've learned since then to just politely email CS if I want to return a FS item. So far, they've been terrifically understanding and have allowed me to return all items I had an issue with. I, on the other hand, try not to abuse it and return only items that are used, damaged, or are misrepresented on the website. (I don't have a B&M nearby, so I have to rely on the online stock photo and description of the product.) Ivankahttps://www.blogger.com/profile/06334229934210336288noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-42111590932255012552016-01-21T09:20:28.204-05:002016-01-21T09:20:28.204-05:00I've left several negative reviews on J Crew&#...I've left several negative reviews on J Crew's website and they have all been published. Lately I haven't been bothering to leave reviews but I guess I should start up again to warn others about poor quality items. Have to help our sisters out, right? :)shopalothttps://www.blogger.com/profile/13998866869869291994noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-63533861186724012712016-01-21T08:35:33.133-05:002016-01-21T08:35:33.133-05:00Miss JR, I go by crazyaboutjcrew. I will post more...Miss JR, I go by crazyaboutjcrew. I will post more today. It was already dark yesterday and with the artificial lighting I was afraid the colors would be misrepresented.Emahttps://www.blogger.com/profile/08331051805268660458noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-14984723059259730562016-01-21T08:23:49.421-05:002016-01-21T08:23:49.421-05:00sega61 - I do make frequent trips to the clearance...sega61 - I do make frequent trips to the clearance store! It is FAB. However - you never know what you might find there which is a blessing & a curse. if there's something in particular I want to try - there's no guarantee that they'll have any at all, let alone in my size. Taylorhttps://www.blogger.com/profile/16322267786359745522noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-65442767641115683772016-01-21T08:11:20.070-05:002016-01-21T08:11:20.070-05:00Why don't you go to the real outlet in Lynchbu...Why don't you go to the real outlet in Lynchburg? It's an hour away at most and the prices are incredible!sega61https://www.blogger.com/profile/00905858668498941635noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-63504943655097103292016-01-21T08:05:31.086-05:002016-01-21T08:05:31.086-05:00Hi Xan, I agree with Lauren just go back to the st...Hi Xan, I agree with Lauren just go back to the store and explain the situation. I'd politely talk to the manager and have them call customer service if needed. I've never had a problem with a price adjustment before over the many years I've shopped JC and I find customer service is always great so I know they will reconcile this for you. I have received a PA over the phone from a store (in Canada) before since I live out of town from any store so I did not need to bring the item in. $40 is a lot so I'd def go to the store. janhttps://www.blogger.com/profile/16257918991247030517noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-13570925886771872022016-01-21T07:28:50.864-05:002016-01-21T07:28:50.864-05:00Ema.. What's your IG name?Ema.. What's your IG name?Miss JRhttps://www.blogger.com/profile/09202937122241669212noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-63700753161983326962016-01-21T07:16:08.450-05:002016-01-21T07:16:08.450-05:00Thanks for the feedback, ladies!
jan, I noticed...Thanks for the feedback, ladies! <br /><br />jan, I noticed this with the buffalo check shirt in particular - I tried a 4 (my usual), 6, and eventually ended up with a tall 6 once it went down to $24. It feels like a Madewell boyfriend shirt in this size, but I like it - it actually fits my long arms! The body is generous and that pulling is still there if I button that second button, but I just leave it open and then it's fine. As produced, IMO there's no way this shirt is worth FP ($89.50!). I hope that JC can get their fit under control in 2016 - if not, the reviews will only highlight the issue. silver_lininghttps://www.blogger.com/profile/11145331294538875917noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-29744624438101734332016-01-21T06:58:08.671-05:002016-01-21T06:58:08.671-05:00You can't be afraid to complain or return it. ...You can't be afraid to complain or return it. And explain why. I had an issue with a pair of ballet flats, they told me they would accept the final sale return because it's a quality issue. I've never not had CS respond to an email. Suz Hashttps://www.blogger.com/profile/13861014424535094375noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-87536296574157897872016-01-21T05:37:22.407-05:002016-01-21T05:37:22.407-05:00I usually find if I wear a tissue tee or something...I usually find if I wear a tissue tee or something similar underneath the cotton helps it stay put. If I wear a Spanx tee it rolls up to my stomach. HTHTeriLynn13https://www.blogger.com/profile/15542257181809618994noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-66918941316122908802016-01-21T03:05:17.278-05:002016-01-21T03:05:17.278-05:00It's a shame, isn't it. They're beaut...It's a shame, isn't it. They're beautiful but very annoying! I don't wear mine much anymore either.himmiefanhttps://www.blogger.com/profile/02270899946791612366noreply@blogger.com