tag:blogger.com,1999:blog-1317882250647868056.post3309879592002369383..comments2024-03-28T05:33:23.130-04:00Comments on J.Crew Aficionada: "Looking to VENT" with J.CrewAlexis {J.Crew Aficionada}http://www.blogger.com/profile/01823796392253094261noreply@blogger.comBlogger93125tag:blogger.com,1999:blog-1317882250647868056.post-84836435772268573162010-12-17T10:54:00.410-05:002010-12-17T10:54:00.410-05:00Connor-
I purchased Dream Alexie sweaters as well...Connor-<br /><br />I purchased Dream Alexie sweaters as well as a few V-Neck Cardigans and I looove them. I've only had them for a month or two, but I tend to be on the rougher side with sweaters and I have not had any issues. I even used Dryel instead of traditional dry cleaning and they still came out great. I would recommend.Unknownhttps://www.blogger.com/profile/13145684355698895696noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-69468929900029022662010-12-16T21:19:56.034-05:002010-12-16T21:19:56.034-05:00ITA with everyone about the price inconsistencies ...ITA with everyone about the price inconsistencies - I'm constantly second guessing myself about when I should order, would I get a better price if I waited a week or will it pop back up to fp. Seriously, what other retailer takes items to sale then back up to full price with no rhyme or reason? Practically everything I buy I wait at least a couple weeks to wear it in case it might drop significantly in price. And it often does. Have never done that anywhere else.<br /><br />Sheesh. Wish I didn't love them so. Was it gigi that compared them to a bad boyfriend? So true! I just keep coming back and hoping for better... :)ajrhttps://www.blogger.com/profile/12900058504704094009noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-81338337110309366972010-12-16T19:42:16.225-05:002010-12-16T19:42:16.225-05:00For everyone complaining about price adjustments, ...For everyone complaining about price adjustments, I have MUCH better luck doing it in the store. Online they sometimes tell me "one-time courtesy" or that it can't be done, but if I go into the store with a receipt for in store or online stuff, they always do it. I don't want to jinx myself, but I just politely mention that even if it is not policy to do it if I already got a discount, I can just return and rebuy the items right there on the spot and get my money back, so this is a lot less hassle.<br /><br />Last time it took FOREVER but I got enough back to buy a hat and then still have some leftover. I had used a 20% off coupon and it switched to 25% the next day (and some of my items went further on sale), so it was well worth it.<br /><br />I also had a store associate (maybe even assistant manager) tell me they won't price match the online price, because if it's cheaper online it is because they are trying to move the product online (which I am sure everyone already knows), but I have never had any trouble getting them to price match the online price for me. They won't match the 25% off entire purchase and things like that, but they usually match the sale price.JShttps://www.blogger.com/profile/08322627605717841448noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-41117890128523980142010-12-16T18:58:13.520-05:002010-12-16T18:58:13.520-05:00Raina,
Glad you heard back from corporate!
Wante...Raina,<br /><br />Glad you heard back from corporate!<br /><br />Wanted to add the credit card refunds often do take longer than two days - I have had that experience with other retailers - might give J.Crew a few more days for the credit to show up on your account.SE Momhttps://www.blogger.com/profile/05537722194376827564noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-79042876461864582552010-12-16T18:35:38.125-05:002010-12-16T18:35:38.125-05:00Just got my order--seriously, why the sizing incon...Just got my order--seriously, why the sizing inconsistencies? If I am a size 0, shouldn't a size small belt fit me? The belt doesn't even come together-it's got like two inches before the ends meet-more if I actually wanted to buckle it! I wonder how much I've spent shipping returns due to THEIR problem with sizing correctly??!! I just sent back 4 things last week for this reason. So frustrating! I should be able to wear the same size with every single garment they produce. It's worse when you have to order everything because there is no store near me.MaryCatherinehttps://www.blogger.com/profile/13360647387133481670noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-11047863103462807752010-12-16T18:05:32.714-05:002010-12-16T18:05:32.714-05:00@ Jessy- We shop Jcrew because they do have somewh...@ Jessy- We shop Jcrew because they do have somewhat appealing designs and its amazing how we know the quality issues are getting worse and still don't give up !Okhahttps://www.blogger.com/profile/11539542077755762256noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-69336212932562690782010-12-16T15:38:53.201-05:002010-12-16T15:38:53.201-05:00Not really a vent, but more like a concern...I was...Not really a vent, but more like a concern...I was in the Danbury CT store today, and it was oddly low-stocked. There was so much empty space there I could have spun around waving my arms (If I had been so inclined). It almost had that "going out of business" feel. Lots of nearly-empty shelves and spaces. It was weird! Hopefully, it's only the result of them having a great holiday season and not something else.SallyOhttps://www.blogger.com/profile/13460249193277092123noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-7029328918094244672010-12-16T14:30:15.987-05:002010-12-16T14:30:15.987-05:00Related to gigiofca's comment... I have a Camb...Related to gigiofca's comment... I have a Cambridge crewneck from this season and just noticed the other day that it's pilling like crazy. So disappointed! Cambridge sweaters I have from previous seasons are relatively pill-free.juliahttps://www.blogger.com/profile/11257565700433929968noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-70519729734764297802010-12-16T13:24:47.354-05:002010-12-16T13:24:47.354-05:00Okha-
I've had a similar experience with the ...Okha-<br /><br />I've had a similar experience with the Stadium cloth peacoat with the gold buttons. The buttons keep falling off and I keep sucking it up and taking it to the tailor to have her sew them back on. Isn't it kinda sad though that we accept that quality?!! And pay a lot for it! Meanwhile I've been eying another coat, so I am a supreme sucker!!Jessyhttps://www.blogger.com/profile/01258192838454975333noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-84299532475479615882010-12-16T12:16:36.070-05:002010-12-16T12:16:36.070-05:00The rapid price cuts are off the chain...but not a...The rapid price cuts are off the chain...but not a good chain.Anonymoushttps://www.blogger.com/profile/06119918515498248436noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-23589802392447925152010-12-16T10:56:00.074-05:002010-12-16T10:56:00.074-05:00In addition to all the other features I dislike ab...In addition to all the other features I dislike about the JC website (no wishlist, no quickview, etc), I don't like that on product pages they now list "other stuff I might like" on the right-hand side instead of showing me which other items are worn by the model pictured. I always found it very helpful to see exactly which other items were in the featured picture and actually made a few purchases on things I never would have looked twice based on their own website images.AOhttps://www.blogger.com/profile/09786793759810769094noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-14459535248632691142010-12-16T10:24:52.767-05:002010-12-16T10:24:52.767-05:00@Raina: That sounds terrible :( ... what horrible ...@Raina: That sounds terrible :( ... what horrible customer service. Somehow they manage to needle the long-time, dedicated JCrew customer, but allow others to return worn/smelly/damaged clothing for credit/cash. What is their problem?<br /><br />I was going to say, as much as you want to be done with the issue, I would still follow up and get your credit card refunded. Money is money! Don't let them win.<br /><br />Sadly, when I read other blogs/mags/message boards, it seems that JCrew has engendered a new customer - one who adores the harem sequin pants, paired with the heels and an army jacket. Maybe it's changing of the guard? I'm one of the "oldies" (wore Crew in college and now am in my mid-40s); I can appreciate the new aesthetic, but not the crummy quality...audballhttps://www.blogger.com/profile/17499068870667071905noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-56232260219452455242010-12-16T10:09:50.121-05:002010-12-16T10:09:50.121-05:00Raina,
So sorry to hear about your experience. I ...Raina,<br /><br />So sorry to hear about your experience. I hope the credit appears soon! <br /><br />I think that is the KEY to JCrew's new return policy is that the merchandise is no longer high quality and is now disposable trendy clothing.<br /><br />It has made me purchase way less! (and I mean WAY LESS!)Eloisehttps://www.blogger.com/profile/11958935648981032458noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-72875699272293717382010-12-16T10:03:30.892-05:002010-12-16T10:03:30.892-05:00I received the cinema stadium cloth coat from Jcre...I received the cinema stadium cloth coat from Jcrew and was quite pleased with it initially. Then I noticed that on one of the sleeves, the stitching had started to come off.. I start to pull at it and it gets undone more :(. I was so sad and I hate going through the return/ exchange process because it takes so long and anyway my size was in real limited quantities in this item. I decided it was better I get my needle and tread out and just take a few stitches in place.. that should do it I hope. I got it at a deep promotion and was in no letting that get away .Okhahttps://www.blogger.com/profile/11539542077755762256noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-71204862690048552182010-12-16T09:49:01.476-05:002010-12-16T09:49:01.476-05:00I wanted to thank you all for the quality alert. ...I wanted to thank you all for the quality alert. I have a big order sitting behind me and I would normally just put it away without thinking. Now I'm going to look closely at every item! <br /><br />Thank you all!Menahttps://www.blogger.com/profile/03753209701460615773noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-12519329999626514922010-12-16T09:27:09.995-05:002010-12-16T09:27:09.995-05:00D.O.N.E. with J.Crew.
Tried to return a two-month...D.O.N.E. with J.Crew.<br /><br />Tried to return a two-month-old defective Factory Store top Tuesday and was initially refused. The seam under the right arm had split and the fabric had started to run.<br /><br />The Castle Rock, Colorado store manager, Sara Strobe, was loathe to touch the item even though I'd washed it before bringing it in. She whined,"You've worn this - we can't take it back." <br /><br />I reminded her of the company policy and she then nastily offered a gift card. <br /><br />I WAS PISSED. I accepted the gift card feeling I had no other option. I was not going to drive an hour round-trip to the factory store again.<br /><br />Got home and fired off an email to Mr. Drexler. Was called on my cell phone about an hour later (scarily enough I hadn't given a phone number in my email) by the head of Factory Stores, Karen Clement.<br /><br />She apologized for the incident and promised to refund my purchase. Two days later and nothing has appeared on my credit card.<br /><br />They've just lost a 24 year shopper.Raina Coxhttps://www.blogger.com/profile/01095323923070587294noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-71064420946239528402010-12-15T23:19:28.293-05:002010-12-15T23:19:28.293-05:00I ordered the Sperry Boots (item 33668) and while ...I ordered the Sperry Boots (item 33668) and while my husband was pointing out that they looked worn because they had dirt on their soles, I tried unlacing the shoe and the rivet popped right off of it. So my guess is someone bough them, wore them around the house (at least) and was not gentle and I got their return. How is it that they don't notice shoes are worn when they take the return in? It is really obvious if you look at them.Carolinehttps://www.blogger.com/profile/16259079991551960605noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-31190599691789214162010-12-15T22:25:03.091-05:002010-12-15T22:25:03.091-05:00elaine k. -- i had the same issue with my package,...elaine k. -- i had the same issue with my package, and it kept telling me it was still in billing information! i ordered two wedding dresses to try on, so considerably pricey....so i customer service and I think they just have given you an incorrect tracking number...or perhaps something that only links to that initial page...anyway....i have the "correct" tracking number now...and can now track where the package is....i'd try contacting or chatting with someone for the "real" number....;) i dunno....Lily Guajardohttps://www.blogger.com/profile/05863294021906225261noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-17808598628953490432010-12-15T22:15:08.351-05:002010-12-15T22:15:08.351-05:00Gigi & Kris, thanks for the dream yarn review....Gigi & Kris, thanks for the dream yarn review. Still waiting for the sweater to be marked down before I buy, however.<br /><br />Elaine K, Audball & xoxo, I'm in the same boat. Two hours after I placed a large order under 25% off/$150+ free ship, the promo changed to 30% off and some items I paid FP under the first promo were marked down! <br /><br />CS refused to adjust, even though items hadn't shipped yet, because I had already received a 25% off deal. Not worth it to argue. I just reordered everything under the 30% off w/markdowns, and return the first order. It would've saved JC shipping & handling costs & appeased me if they had simply made an easy $130 adjustment. But noo...!<br /><br />Damned if I'll be intimidated by some rude SA when I return the entire contents of the first order, but it sure is annoying to even have to do that!Connorhttps://www.blogger.com/profile/14331061811844215889noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-16570793885742384182010-12-15T21:22:26.206-05:002010-12-15T21:22:26.206-05:00This comment has been removed by the author.AOhttps://www.blogger.com/profile/09786793759810769094noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-15395297734794294522010-12-15T21:10:54.979-05:002010-12-15T21:10:54.979-05:00thx MDPA! I'll delete as well. thought there...thx MDPA! I'll delete as well. thought there was some other way, but this will work too!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-33871521998198910072010-12-15T21:05:40.179-05:002010-12-15T21:05:40.179-05:00How long can a package possibly stay stuck in &quo...How long can a package possibly stay stuck in "Billing Information Received" status?! I got the shipment email two days ago; is this normal? At this rate, the whole "arrival 3-6 days after ordering" deal seems dubious...<br /><br />In other news, I love that I placed my order during the whole "25% off/$150+ free ship" deal, then literally the next day JC started offering 30% off AND all the items were marked down. Awesome.elaine k.https://www.blogger.com/profile/03047110341858097080noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-37087208924964242072010-12-15T21:03:37.951-05:002010-12-15T21:03:37.951-05:00This comment has been removed by the author.elaine k.https://www.blogger.com/profile/03047110341858097080noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-82210496274977494332010-12-15T20:59:11.686-05:002010-12-15T20:59:11.686-05:00This comment has been removed by the author.AOhttps://www.blogger.com/profile/09786793759810769094noreply@blogger.comtag:blogger.com,1999:blog-1317882250647868056.post-11802457234656367032010-12-15T20:57:48.395-05:002010-12-15T20:57:48.395-05:00Promotions, sales, price changes (up and down) fro...Promotions, sales, price changes (up and down) from one day to another...Jcrew is driving me crazy! My solution, like many others...Buy, rebuy, return...Arrrghhh! I mean, I like promotions and sales, but please be consistent! I don't want to find out that I paid $50+ more when items are still available in all sizes! <br /><br />Also, I gave up on calling CS to get a price adjustment. When I do that now, they always make me feel bad for asking for the adjustment. Well, like others, I feel if Jcrew had a better strategy in pricing their items, I wouldn't have to do this. Now I just make a trip to my nearest B&M and return them. I prefer it that way.newyork0311https://www.blogger.com/profile/07794195768028755807noreply@blogger.com